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Junior Content Specialist (They/She/He)
Glovo
Applicants: 0
Spain Catalonia Barcelona
Full time
2021-08-17 14:33:04.314157
Remote
3 questions
1.5 min
<h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>About Glovo:</strong></h3> <div style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px;"> <p style="letter-spacing: 0px; line-height: 1.43 !important; #2d2d2d !important;">We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.</p> <p style="letter-spacing: 0px; line-height: 1.43 !important; #2d2d2d !important;">At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!</p> <p style="letter-spacing: 0px; line-height: 1.43 !important; #2d2d2d !important;">We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all s.</p> <p style="letter-spacing: 0px; line-height: 1.43 !important; #2d2d2d !important;">In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).</p> </div> <h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>Your work-life opportunity:</strong></h3> <div style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px;">For our Glovo Barcelona offices, we are looking for an enthusiastic Jr Content Specialist for our Customer Support team to help us improve how we serve our customers around the world. This is your opportunity to help us communicate more effectively and create a better CX in all of the languages that we support.</div> <h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>Be a part of a team where you will:</strong></h3> <ul style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px; line-height: 1.43 !important; #2d2d2d !important;"> <li>Work together with the Content Strategy Manager and Content Specialist (Content team), Program, Project and Process teams to provide content assets, analysis and expert advisory over the CRM and various user-facing content types from a customer support perspective</li> <li>Coordinate and manage support content and localisation needs with internal stakeholders– file knowledge content's localisation needs (incl.: file prep, update content for all markets after having received translations, upload content for all affected markets) and file feedback from local content coordinators, stakeholders for better troubleshooting</li> <li>Coordinate and manage internal review process and regular/intermittent content requests with stakeholders</li> <li>Manage the cloud system for localising our support content in all of our customer languages– as well as related files, documents, assets</li> <li>Prioritise effectively between ongoing and upcoming content projects of different nature</li> </ul> <h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>You have:</strong></h3> <ul style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px; line-height: 1.43 !important; #2d2d2d !important;"> <li>Full verbal and written proficiency in English</li> <li>Significant experience managing support content/copies for a large customer-facing entity</li> <li>Significant experience with localisation providers and localisation services/tools (CMS, TMS, CAT)</li> <li>Significant experience with project and stakeholder management– capability to understand content impact on our support teams</li> <li>Be a self-starter who can identify needs and move swiftly to address them</li> <li>Excellent organisational skills and problem-solving ability</li> <li>Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment</li> <li>Positive, patient and a team-player</li> </ul> <h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>Experience our Glovo Life benefits:</strong></h3> <ul style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px; line-height: 1.43 !important; #2d2d2d !important;"> <li>Enticing equity plan</li> <li>Top-notch private health insurance</li> <li>Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!</li> <li>Discounted gym memberships</li> <li>Flexible time off (take the time you need) and hybrid working model (own your time)</li> <li>Enhanced parental leave including nursery support!</li> <li>Online therapy and wellbeing benefit</li> <li>External learning budget</li> </ul> <h3 class="jobSectionHeader" style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 10pt; letter-spacing: -0.06px; line-height: 1.34;"><strong>What you'll find when working at Glovo:</strong></h3> <ul style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px; line-height: 1.43 !important; #2d2d2d !important;"> <li>Gas: We work with energy, innovation and passion for what we do. We are committed.</li> <li>Care: We act in the best interest of a sustainable future.</li> <li>Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.</li> <li>Stay Humble: We embrace mistakes and feedback to learn from them.</li> <li>Glownership: We roll up our sleeves and get work done no matter our position and level.</li> </ul> <div style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px;">If you believe you match these values, we look forward to meeting you!</div> <div style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px;">Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!</div> <p style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px; line-height: 1.43 !important; #2d2d2d !important;"> </p> <div style=": 'Noto Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; : 14px;"> <h5 class="jobSectionHeader" style=": 10pt; letter-spacing: 0px; line-height: 1.5; font-weight: 400;">Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit<strong> </strong>https://about.glovoapp.com/</h5> </div>
Glovo
Glovo
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